I think Sai Gon Railway Company should have had a period of transition from the old to the new system. They should have also tested out the new system before putting it into practice.
In my country, the Government, public authorities and rail companies always have a transition period before introducing anything new. They also thoroughly test out the new procedures and ask for feedback from the public to see if it works well.
I think it would have been better to use the new ticketing system in conjunction with the tried and tested old method of booking tickets favoured by the elderly who rarely use a mobile phone.
Viet Nam will have a growing proportion of elderly people in future, so the authorities must think about them.
When I was small, the booking system for train tickets was antiquated, but now it's very convenient. We can book on-line and pay by credit card. However, my parents' generation still don't know how to use the internet and stick to the old system.
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